COVID-19 Update

We are here to help

The health and safety of our employees and members is a top priority for Financial One. We continue to take the steps necessary to keep everyone safe and work to prevent the spread of the virus.

Be assured you will continue to have access to your accounts. While access to our lobbies is limited and by appointment only, we continue to serve members through a variety of ways.

We are here for you and ready to help you with all your financial needs. Please do not hesitate to reach out to us if you need help and we will work with you to find a solution.

Branch Operations

Branch locations
As an essential service provider, we remain open to serve you, our members, through our drive-thrus or by appointment.

  • Lobby Access: Limited access, by appointment at 763-404-7600
  • Drive-up Access: Open during normal business hours at all three locations. Our Locations

Extended Night-Drop Service
Night-Drop boxes are located in the first drive-thru lane at each branch location. Financial One will be processing Night-Drop transactions as they are received during regular business hours. Deposits made after business hours will be processed the next morning when business hours resume.

Contact Center
Our representatives can answer questions and help with account transactions and loan applications. We’re available Mon-Fri, 9:00 am-5:00 pm, and Saturday, 9:00 am-12 pm.

CO-OP ® Shared Branching 
We're part of the CO-OP® network -- and that means our members can bank at over 5,000 credit union locations nationwide! Cash checks, transfer funds, make payments and more. Best of all, it's free. Learn More

Financial support

We’re here for you during any emergency you may be facing. Please don’t hesitate to reach out if you need help.

Members 1st Loan
Amounts up to $2,000 at 1.00% APR* with no payments for 100 days. Funds can be deposited into your account within 24 hours. Apply here or through our Mobile Banking app.

Skip-A-Pay
Skip up to two consecutive months of payments free of charge! Many of our loans are eligible for this program. Simply complete and return the form linked below or email your request to [email protected]. You may access the form here.

Small Business Disaster Loans
Issued directly from SBA’s Office of Disaster Assistance, up to $2 million.

For questions regarding this program, please email [email protected]

Increase Your Daily ATM Cash Limit
ATM cash withdrawal limits are currently set at $500.00 per day. If you would like your limit temporarily increased to $1,500 (through June 30th), please call us at 763-404-7600.

Free Pay by Phone
You can now make a payment by phone free of charge. To make a payment simply call us at 763-404-7600. 

Digital services at your fingertips

Our Online and Mobile banking are available for your banking needs.

Remote check deposit applications make it easy to deposit checks and manage your accounts directly from your phone or tablet.

Online Banking
Our solutions make it easy to manage everything from loans, bill payments, to transfers and more. 

Mobile Banking
Download our App!
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Mobile Check Deposit
Deposit your checks for free using the Financial One mobile check deposit app.
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Secure messaging — Communicate with us securely through Online Banking.

Health and safety

The health and safety of our employees and members is our top priority. We want to share with you the steps we are taking to keep you and our team healthy during this outbreak.

  • We are closely monitoring information from local, state, and federal health officials to ensure that we are acting consistently with recommendations and guidelines from those agencies
  • We are providing employees with the information they need to stay healthy and we are ensuring they stay home if they are not feeling well
  • We are restricting business travel
  • We are cancelling non-critical vendor visits
  • We are increasing the frequency with which we disinfect surfaces, apply hand sanitizer, and wash our hands. We may not be shaking hands to greet you during this outbreak, but we are still here to provide the same friendly service.

We are preparing to meet your changing needs as the current COVID-19 situation continues to unfold.

Email Communications from Financial One

3.19.2020VOID-19 Update – Limited Lobby Access
3.23.2020We are here to help

Contact Us

*Annual Percentage Rate. Payment Example: $2,000 loan amount for 25 months at 1.00% APR equals 25 monthly payments of $80.89. Members 1st Loan available to those impacted by natural disasters, work stoppages, and pandemics. Other disruptive events may also be considered. All loans subject to our lending policies. Certain restrictions apply. Not all members will qualify.